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WHAT YOU WILL LEARN

You spend a lot of time and resources trying to get customers to call your business. So make sure you follow through and give your customers a calling experience that will improve their experience and increase your revenue.

How to Write an On-Hold Script

Plan to include answers to your most frequently asked questions and consider timing best-practices.

What to Say in Your On-Hold Message

Read the guide to learn the five themes that should always be included in your on-hold message. 

How to Increase Revenue with On-Hold Messaging

Highlight current promotional offers and motivate callers to take an action.