guide to outpatient experience

WHAT YOU'LL LEARN

The patients of today expect a positive experience when engaging with your healthcare practice, from booking an appointment to sitting in the waiting room As patients move further into the driver’s seat for their own healthcare research and management, you need to make sure your practice is providing a positive experience for both current and prospective patients. This guide provides you with all the tools to reach your outpatient customer experience goals for 2017.  

How to Improve Patient Experience

Promote other services, reinforce branding and engage patients at the same time using  digital signs and branded TV displays.

How to Attract New Patients

Grow your practice by providing new patients with a seamless experience by focusing on: useful content, online ratings, and convenience, convenience, convenience. 

How to Increase Patient Retention

Set the tone for a positive customer experience starting with the patient's first phone call.  Callers who hear useful information will stay on the line up to 3 minutes longer.